Shipping Policy

Thank you for shopping with GLT Ribbon Supply Co. We are committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed and shipped within 5-8 business days unless otherwise stated in the product listing. During new releases, preorders, holidays, or high-volume sales, processing times may be longer. Any extended turnaround times will be clearly noted on the product page.

Shipping Rates

Shipping charges are calculated at checkout based on the shipping method selected and your delivery address.

Delivery Times

Once your order has been shipped, delivery times are determined by the shipping carrier and are outside of our control. We are not responsible for delays caused by USPS, weather, holidays, or other carrier-related issues.

Order Accuracy

Please ensure your shipping address is correct before placing your order. GLT Ribbon Supply Co. is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update it if your order has not yet been shipped.

Lost or Damaged Packages

Once a package has been accepted by the shipping carrier, it becomes the responsibility of the carrier. If your package is lost, delayed, or damaged during transit, we recommend filing a claim directly with the shipping carrier.

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos so we can assist you.

Preorders

Items purchased as preorders will ship within the estimated timeframe listed on the product page. If your order contains both preorder and in-stock items, your order may be held and shipped together once all items are available unless otherwise stated.

Questions?

If you have any questions about your order or shipping, please contact us through our Contact page or by email. We're happy to help!